Returns and Refunds Policy

Returns

We want you to be completely satisfied with your purchase from gowniverse . If you are not satisfied for any reason, we will gladly accept returns within 15 days of the delivery date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To initiate a return, please contact our customer service team at sumisumi57439@gmail.com to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.

Please note that customers are responsible for return shipping costs unless the item received was incorrect, damaged, or defective.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within [number] days.

Exchanges

We do not offer exchanges at this time. If you need a different item, size, or color, please return the original item for a refund and place a new order.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at sumisumi57439@gmail.com (6382739287)so that we can resolve the issue. Please include your order number and a description of the problem, along with any photos if applicable.

Feel free to customize the placeholders like gowniverse  [sumisumi57439@gmail.com]and [6382739287] to fit your specific business details and processing times.